Client — FAQ

How do I sign in?

Open https://app.familycase.ai/portal/ after you set your password from the invite email.

I did not get the invite email.

Check spam/junk. Confirm the address with your attorney. Ask them to resend the invite.

How do I reset my password?

Use Forgot password? on the login screen, or change it under Profile when signed in.

How do I upload evidence?

Use Evidence / Send files / the upload control on Home. Add a short description and submit. See Day-to-day.

Can I pay an invoice online?

If your firm enabled online payments, open Invoices & billing and use Pay. If there is no Pay button, contact your firm.

Is my information private?

Your portal is limited to you and your assigned legal team. See Privacy notes in Operating workflow.

What does the AI assistant on Home do?

It can help you find information about your shared case materials. It is not your lawyer. For advice, use Messages.

Why can’t I see trust / billing / download?

Your firm controls portal capabilities. Ask them to enable the feature if it should be part of your engagement.

How do I contact my legal team?

Use Messages in the portal, or the phone number your firm gave you. For technical portal problems, email support@familycase.ai.

I see the attorney app instead of the portal (or the reverse).

You may be signed into the wrong type of account. Sign out, use the portal URL for client accounts, and contact your firm if roles are wrong.

Still stuck?

Email support@familycase.ai (Mon–Fri 9am–6pm EST). Urgent case issues: contact your attorney; the portal may also offer an urgent path when your firm configured one.